Privacy Policy

Privacy Statement

Response Electricians Pty Ltd (ABN 12 345 678 910) is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy sets out how we collect, use, store and protect your information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

Information We Collect

We collect personal information directly from you when you contact us for a quote or to discuss our services. The types of information we collect may include:

• Contact details: Name, phone number, email address and suburb/locality
• Service information: Details about the electrical work you need, including property type and specific requirements
• Billing information: Address and payment details (if you engage our services)
• Communication records: Emails, messages and notes from conversations about your project

We do not collect sensitive information unless you voluntarily provide it as part of describing your electrical needs.

How We Use Your Information

We collect and use your personal information for the following purposes:

• To provide you with a free quote for electrical services
• To deliver electrical services and complete your project
• To follow up with you about your quote or completed work
• To respond to your enquiries and provide customer support
• To comply with legal obligations and maintain records
• To improve our services and website based on your feedback

We will not use your information for any other purpose without your express consent.

Disclosure to Third Parties

We may share your personal information with trusted third parties only for the purposes outlined above:

• Zapier (form processing): We use Zapier webhooks to process your quote requests and forward information to our team. Zapier is a GDPR-compliant service provider.
• Google (reviews): With your permission, we may request that you leave a review on Google. Any review you submit is governed by Google's privacy policy.
• Payment partners: If you use buy now pay later options, your information will be shared with our financing partners for credit assessment.

We do not sell, rent or otherwise disclose your personal information to unrelated third parties for marketing purposes.

Data Security & Storage

We take the security of your personal information seriously and implement appropriate safeguards to protect it against loss, unauthorised access, misuse and alteration.

• Secure storage: Personal information is stored securely on Australian-based servers with encrypted access
• Access controls: Only authorised staff members can access your information as needed to provide our services
• Retention: We retain your information for as long as necessary to provide our services and comply with legal requirements, typically 7 years

While we strive to protect your information, no system is completely secure. We encourage you to keep your account details confidential.

Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (where legally permitted)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached your privacy rights

To exercise any of these rights, please contact us using the details below.

Cookies & Website Technology

Our website may use cookies and similar tracking technologies to enhance your experience and understand how you use our site. These help us:

• Remember your preferences and settings
• Track website performance and user behaviour
• Deliver targeted advertising through Google and other platforms

You can disable cookies in your browser settings, though this may affect your experience on our website.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any website before providing your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be effective immediately upon posting to our website.

Contact Us

If you have questions about this Privacy Policy, would like to access your information, or wish to lodge a complaint, please contact us:

Australian Privacy Principles (APPs) Compliance

Our Privacy Policy and practices align with the Australian Privacy Principles, which are the privacy standards that all Australian businesses must follow. If you believe we have breached the Privacy Act 1988 (Cth), you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au