Posted by Greg Allan.

Lost Power Step 1: Is It A Energy Supply Fault?

This Perth Electrician will show you what electrical items to check to see if you have a Western Power fault or a fault within your rental property.

Have you lost power to everything or have you partially lost power to parts of your home? What you will want to check first is whether or not it is a Western power or energy supply problem because the local energy supply authority will need to repair this. If this is the case, your landlord will not need to pay for an electrician to attend to something they cannot electrically repair anyway. If you follow the steps in the video or by following the transcription below and you identify that it is a Western Power electrical problem, call the Western Power faults line on 13 13 51.

Things to check first when you have lost electricity in your rental property:


  1. Look for your residual current devices or RCDs in your main switchboard. You will have them in there because it is law to have at least 2 in your rental property and has been since 2011. So look for the devices in there that have a switch and a test push button on the same device. These are RCDs. 
  2. Push the test button on ALL of the RCDs. Do they trip? If none of them turn off when you push that test button, you have no supply going to the devices and proceed to step 3.
  3. When you have confirmed that no RCD switches trip when you push the RCD test buttons, you will need to confirm that you have no supply by looking to see if your meter has lights or not. Older meters do not have lights and in this case just observe whether or not the disc is spinning. If the lights are out or your disc is not spinning, it's time to call Western Power because you have a Western Power fault. Call the Western Power Faults line on 13 13 51.

1. If your RCDs are tripping or your lights are on or disc spinning watch the video below, as you probably don't have a Western Power problem


  1. If you have lost partial power to your rental property, the first thing to check would be to look to see if there are any lights or a display on your Western Power meter. This will indicate if you have a power supply to your property. If you do have lights, you may have an issue within your rental property like a faulty appliance.

Click here to watch how to break down the electrical fault and get some power back on and then how to locate a faulty appliance. 



Greg Allan:

Hi, it's Greg from Response Fire & Electrical, and today we're going to cover whether or not it's a Western Power or energy supply problem. Or is it something within the house which needs to get fixed up, when you've lost power. So, what I want you to do is to come in and take a look at this switch board. I want you to come out to your switch board and just take a look at your switches. What we're looking for here is RCD's because we're going to test them to see if they trip. You can see here that this has a switch and a test button on the same device, and you've got three RCD's down here with three test buttons and the switches. Now, if it's an energy supply problem, so Western Power fault if you push the test button and it's on, these won't trip. Now, I can tell that there's an energy supply problem because there's nothing actually feeling power to those RCD's.


Now, they're not going to trip, the next thing you want to see is have you lost some lights on your meter. So, your meter might have lights, if it's an older meter. You want to be looking to see if the disk is spinning, but with that, if you've lost lights you know it's a Western Power problem, now I call it Western Power, on the faults line. You'll be out it just say what's your post code, they'll tell, they will tell you when they expect to have the power back on for you. Or if it's a new fault and they don't know anything about it, you can report it, and then I will come out and fix that for free. So, that's how you identify it if it's a Western Power problem or not. Hope this helps, it's Greg Allan, Response Fire & Electrical, and have a super day when you get power back on.

Posted by Greg Allan.